1. BOOKING ARRANGEMENTS:
The person making the booking ("the guest") shall be deemed to have read and accepted these terms and conditions on behalf of all persons arriving at the property or named in the booking upon payment of the deposit.
2. PAYMENT TERMS:
2.1 For non-peak period bookings, a deposit of 50% of the total tariff (or as requested by the agent) is required within 14 days of making the booking, or the booking may be cancelled. The total balance must be paid on or before arrival.
2.2 For peak period bookings (December 25th to 15th January, Easter, and all long weekends), a deposit of 50% of the total tariff (or as requested by the agent) is required within 14 days of making the booking, or the booking may be cancelled. The total balance must be paid no less than 30 days prior to arrival.
2.3 O’Meara Kennedy First National Real Estate ("the booking agent") accepts the following methods of payment - Visa, MasterCard, Direct Credit, Cheque and Money Order (Cheque not accepted on arrival date of bookings).
3. SECURITY REQUIREMENTS:
3.1 Credit Card details are required for all bookings.
3.2 Details are to be provided either at the booking stage or on arrival and are kept for security purposes. For any damages that may be caused during the length of tenancy, the credit card will be charged for the total cost of damages.
4. OFFICIAL CHECK-IN TIME:
4.1 Check-in time is 2:00pm.
4.2 Keys to the property can be collected from O’Meara Kennedy First National Real Estate between 2pm and 5.30pm (Monday-Friday).
4.3 If you intend arriving after 5.30pm (Monday – Friday) or after 12.30 Saturdays or on a Sunday, please ensure that the booking agent has been notified by calling (03) 5744 1331 so that a late key can be organised.
5. OFFICIAL DEPARTURE TIME:
5.1 Check-out time is strictly 10am as cleaners will be arriving.
5.2 Keys must be left on the kitchen table of the property and all electrical appliances must be turned off including air conditions and/or heaters and all doors are to be locked on departure.
5.3 Any guests still in properties after 10:30am will automatically incur an additional day's tariff and will be deducted from your Credit Card.
6. CANCELLATION POLICY:
6.1 Cancellation by the guest:
6.1.1 If the guest cancels a booking by giving less than 4 weeks notice from the Arrival Date the deposit shall be forfeited and no refund made.
6.1.2 If the guest cancels a booking by giving more than 4 weeks notice to Arrival Date the deposit shall be returned to the guest less a $25 cancellation fee.
6.2 Cancellation by the Booking Agent or Property Owner:
6.2.1 Bookings are taken in good faith on behalf of the property owner. The booking agent is not responsible for cancellation of (including sale of property), or changes to, a booking if instructed to do so by the property owner.
6.2.2 In the event of such cancellation, the booking agent shall, in consultation with the guest, endeavour to source alternative accommodation.
6.2.3 In the event that the booking agent cannot source alternative accommodation, or the guest is not satisfied with the alternative accommodation sourced, then the guest shall receive a full refund of all monies paid to the booking agent.
7. CHANGE OF PROPERTY REQUEST BY GUEST:
7.1 More Than 30 Days Before Arrival:
Once a booking has been confirmed by way of a deposit and a change of property is required, providing that the request is received by the booking agent more than 30 days before arrival date and availability of an alternative property has been confirmed, a booking transfer fee of $30 per transfer applies.
7.2 30 Days or Less Before Arrival:
When a change request is received by the booking agent within 30 days of the arrival date, normal cancellation fees apply, in accordance with the cancellation policy contained in sections 6.1 and 6.2 above.
8. CHANGES TO BOOKINGS:
All changes to bookings shall incur a fee of $20 for each occasion a change is required by the guest.
9. THE GUEST'S LIABILITY AND RESPONSIBILITY:
9.1 Number of People Booked Into Property:
The number of persons specified on your booking confirmation is to be the maximum number residing in the property during the term of your booking and WILL NOT EXCEED this number. Violation of this condition will result in immediate eviction of all people from the property and forfeiture of any monies held by the booking agent.
9.2 Animals:
Due to Health Regulations, animals are NOT permitted inside or on the external surrounds of the property at any time. Violation of this condition will result in immediate eviction of all people from the property and forfeiture of any monies held by the booking agent.
9.3 Lost Keys and/or Remotes:
9.3.1 In the event of lost keys, the guest will reimburse the booking agent for the cost of new locks and new keys plus an administration fee of $25.
9.3.2 In the event of lost remotes, the guest will reimburse the booking agent for the cost of a replacement remote plus an administration fee of $25.
9.3.3 Should you lock yourself out, or require after hours assistance, a fee of $50 plus expenses will be payable to the booking agent.
9.4 No Smoking Rule:
9.4.1 Smoking is NOT permitted inside the property at any time. Violation of this condition will result in immediate eviction of all people from the property and forfeiture of any monies held by the booking agent.
9.4.2 Please contain smoking to the outside areas of the property and dispose of butts in an appropriate container. Butts left lying around the property will incur an excess cleaning fee.
9.5 Breakages/Damage:
9.5.1 All breakages or damages must be reported to the booking agent.
9.5.2 Willful damage will be paid for by the guest. The booking agent reserves the right to debit monies owed from the guest's credit card or other payment form organised by the guest. Serious cases of willful damage will be reported to the Police for appropriate action.
9.6 Departure Conditions:
9.6.1 The guest is responsible for ensuring that, when vacating the property, doors are securely locked, windows securely closed and locked where locks are fitted, all lights, heating, cooling and other appliances are turned off.
9.6.2 The guest will ensure that garbage is placed in the appropriate bins and that bins are taken out on collection days. Please ask the booking agent for collection days.
9.6.3 The guest shall leave the property in a neat and tidy condition.
9.6.4 If the guest contravenes clause 9.6.1 above and damage or theft occurs as a result then clause 9.5 above applies.
9.6.5 If the guest contravenes clauses 9.6.2 and/or 9.6.3 above then the guest will be charged an excess cleaning fee.
9.7 Intolerable Behaviour, Excessive Noise, etc:
9.7.1 Intolerable behaviour, such as, neighbours being inconvenienced by extra cars, boats, etc parked in their areas, disruptive behaviour, major disturbances, excessive noise, etc will NOT be tolerated.
9.7.2 Violation of this condition will result in immediate eviction of all people from the property and forfeiture of any monies held by the booking agent.
10. DISCLAIMER:
10.1 We aim to make your holiday experience as pleasant as possible. However, we cannot be held responsible for the actions taken by the owner of the premises outside of our control, such as tariff increases, sale of property, change of furniture & fittings, etc.
10.2 We are not responsible for any interpretation or misunderstanding about the premises booked. Prices and conditions are subject to change without notice.
10.3 Every effort is made to ensure that information displayed on our website is correct. Information and rates on our website are subject to change without notice. Property room photos may not be of actual rooms allocated. Photos are indicative only. Accommodation facilities listed are subject to change by the owner of the premises.
10.4 Quotes and reservations are subject to availability and actual pricing at the time of the booking. Quotes are valid for seven (7) days. Verbal quotes are only an estimate, subject to written advice on confirmation from the booking agent. The price of your booking cannot be guaranteed until full payment is received.
10.5 O’Meara Kennedy First National Real Estate both for itself and on the behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the services provided by O’Meara Kennedy First National Real Estate you agree that:
O’Meara Kennedy First National Real Estate will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation or other services resulting directly or indirectly from any occurrences or conditions beyond its control.
10.6 Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
